Love a piece but want it in a different color or size? Have an amazing design idea and want to have it created? You are in the right place!
Custom orders start by simply sending me a message from the contact page her on the website or directly to my email email@example.com and once I understand exactly what you want, I will give you a price and time quote. Normal time frame for jewelry pieces is about 2-3 weeks, and 3-4 weeks for regular clothing and small armor. Large armor, battle grade armor and large custom clothing designs are given their own time estimates depending on the piece. In the fall when I have large, multi-weekend shows the time frames are adjusted but it will be noted on the front of the website. (Rush orders are accepted, but there is a 30% fee to be bumped to the top of the list.)
Once the order is approved, I require a payment of half down before any work begins. This is non-refundable as it covers materials, design time, etc. In the event a payment plan is arranged for larger orders, no work will start until the half down price is met.
Once work is completed I will forward an email with pictures of the finished piece and also a separate invoice for any balance due. The piece will ship as soon as the balance is paid. If any alterations are required, I cover simple alterations as part of the original purchase price. If it is a re-design situation (the piece is what was ordered, but you want to alter the piece, etc) then there may be an additional charge, but that will be determined on a case-by-case basis).
As with all my pieces, I will repair any piece I make – usually free of charge. Rings in chain maille clothing can pull slightly open from regular wear. This is normal, though I do try to plan for extra durability at any stress points when I am designing a piece. I will also repair any pieces that became puppy chew toys, got ran over by the car, etc, but if there is a significant quantity of material that needs to be replaced there may be a cost to cover new materials.
If you have any other questions about custom orders, please contact me and I am happy to help if I can!